At Infinite Aura, we strive to ensure that our customers receive high-quality products. If you receive a damaged or defective item, we are here to help.

Returns Eligibility

Returns are accepted within 7 days of receiving your order.

However, returns are only applicable under the following condition:

• The item received is damaged or defective.

We do not accept returns for the following reasons:

• Incorrect size selection

• Color variation

• Change of mind

• Personal preference

Exchange Policy

We offer exchanges instead of direct returns, subject to product availability.

If the item you ordered is available in stock, we will exchange it after verification.

Return Process

To request a return or exchange, please follow these steps:

1. Contact our customer support team within 7 days of receiving your parcel.

2. Provide your order number and clear photos of the damaged or defective item.

3. Our team will review your request and guide you through the return process.

4. Customers are required to send the item back to our address for inspection.

Inspection Process

Once we receive the returned item:

• Our team will carefully inspect the product.

• If the defect or damage is confirmed, we will proceed with either:

  • Product replacement, or

  • Refund, depending on the situation and product availability.

Item Condition Requirements

To qualify for a return or exchange, the item must:

• Be unused and unwashed

• Be in original condition

• Have all tags and packaging intact

Items that do not meet these conditions may not be accepted.

Refund Policy

Refunds are issued only if the product cannot be replaced due to stock unavailability.

Approved refunds will be processed according to our internal procedure.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact our support team through our website or social media pages.